SMART CHEMICS - Info
Our research chemicals are all from EU laboratories ( Belgium and Spain ), no China products. We are sending our products only from EU countries - worldwide.
You can contact us on our web chat or via email with all questions about products, conditions and about your research ideas.
SHIPPING:
During the checkout process, you'll be presented with a selection of shipping methods to choose from and these are provided based on your delivery address, so you will only see options that are available to you on that specific order.
STANDARD SHIPPING - FREE or 6 Euro
The most basic international shipping option available. This option does not include tracking. This shipping method may have more risk as it does not include tracking, but this also has the benefit of making it more discreet which can be very useful when shipping to destinations such as Australia, Finland, New Zealand and Norway due to slowness.
This service is FREE, however you must spend over 100 euro to claim it. If your order is below 100 euro, a paid shipping option must be selected ( 6 euro ).
Sorry, but in this period of strong antiterrorist controls and UK carpet ban controls this method can be really slowly and we cannot help you. Sometimes it takes 3 days - sometimes 12 days...
TRACKED & SIGNED MAIL - 8 euro
Tracked & Signed Mail is an international shipping option that includes a tracking number and requires a signature on delivery. This shipping option is availble to almost all destinations. The fastest way...
EMS for Europe 30-35 euro
EMS is an express shipping method that offers the fastest and most secure shipping possible.
Delivery will take place in 1-2 business days for all EU destinations and this price for this service is 35 euro.
EMS NON EU 40-45 euro
Delivery will take place in 3-5 business days for all NON-EU destinations and the price for this service is 45 euro.
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BILLING:
bank transfer, credit card payment, cash payment, crypto payment - you will receive our email with all payment options in a few hours after your order.
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TERMS & CONDITIONS:
By using the website "www.smartchemics.com" and purchasing products or services on it, you agree to abide by the following terms and conditions.
General
You must be 18 or over to purchase goods from this website.
You confirm that you are the named purchaser and at least 18 years of age, and understand that you may be committing an offence if you provide false information to us.
You confirm that you do not propose to supply the goods to anyone you believe may be under 18 years of age and agree to ensure such goods are kept from entering the possession of anyone under 18 years of age.
We reserve the right to refuse to sell our goods to any person who we suspect may be less than 18 years of age.
Products offered for sale are strictly Not For Human Consumption.
Material is sold for research purposes or possibly as novelty or collectors items.
We accept no responsibility for the misuse of any products purchased.
We reserve the right to refuse to sell our goods to any person who we suspect may misuse the goods.
The goods found on our site may prove harmful therefore as part of our terms of sale we insit upon any such goods being kept out of the reach of children and pets.
We may terminate this agreement and immediately remove, cancel or suspend access to and use of www.smartchemics.com upon breach of any part of these Terms whatsoever.
These Terms constitute agreement between you and smartchemics and may only be amended in writing.
By purchasing, you agree that all details you provide to smartchemics for the purpose of ordering or purchasing goods or services are correct, that you have sufficient funds to cover the cost of the goods or services ordered.
Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. We will naturally try to minimise these instances and strive to avoid any "down time".
In the result of any waiver in respect to our terms we reserve the right to hold all terms relevant in the future.
Purchasing
By ordering from this site you are agreeing to all our terms & conditions.
Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website and does not mean that we can definitely meet your order. It simply confirms that your order and all relevant details were received and are progressing through our system.
All purchases are non-exchangeable, non-refundable and non-transferable.
Smartchemics may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
Every order is treated as individual and will be processed as such.
Any defective, damaged or incorrect orders shipped will be replaced or refunded according to our terms and conditions ONLY if we are notified within 7 days of receiving your order and it is reasonable to do so.
All products and services are subject to availability. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock.
All materials found on our website are only available for dispatch to countries where they are legal.
If products have controlled status within any countries, we will have no involvement under any circumstances with shipping, selling or distribution to such countries.
We are a law abiding company. We will not attempt to break any laws in the EU or anywhere else for that matter. Nor will we be willing to assist anyone else to do so. Anyone asking us to assist in such activity will be banned from trading with ourselves.
We are not able to control, or take responsibility for the actions of Customs and Excise or similar border agencies.
It is strictly prohibited to buy from ourselves and to then export any such materials to countries where said materials are illegal or controlled in anyway. All purchasers buying from ourselves must adhere to these conditions.
We cannot be held responsible to replace items lost in the post. However, If the correct insurance has been selected and payed for at time of ordering we will replace the goods.
We cannot be held responsible for any items lost in the post as a result of incorrect details bring provided as the delivery address. It is the sole responsibility of the customer to ensure the details they provide at the time of placing an order are valid and correct.
We not offer a delivery guarantee on orders that do not include tracking numbers.
All shipping addresses provided at the time of placing an order or added to the address book must belong to you. In situations where you have an order shipped to an address that is not your own, you must have prior permission from the resident(s) of that address before placing any order.
Pricing & Payment
All prices seen on the website are final. Any pricing errors will result in your order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per terms and conditions.
Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority. NO import duties are payable by residents of the EU.
All orders must be paid for in full before any goods will be shipped.
Right to Cancel
In compliance with the Distance Selling Regulations, as set out by The Office Of Fair Trading, orders placed may be cancelled within 7 days of receipt of payment provided the goods have not been dispatched. When an order has been dispatched, even if within 7 days of payment, cancellation is not permitted as all products offered are goods that by reason of their nature cannot be returned.
Privacy Policy
This privacy policy sets out smartchemics.com uses and protects any information that you give smartchemics.com when you use our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide information to identify you on signing up to our website as a customer, then you can be assured that it will only be used in accordance with this privacy statement.
We may change or update this privacy policy from time to time so you should check back once in a while to make sure you are happy with any changes. This policy is effective from 1st January 2016.